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Terms Conditions for Your kapten789 Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access the lobby at kapten789. Access is available where local law and eligible regions permit — read these conditions fully before you start.

Account eligibility applies per local lawDeposits: DANA, OVO, GoPayOne account per personAccount held in your real nameAvailable in supported Indonesia regions

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What These Terms Cover and How They Apply

kapten789 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register at kapten789, you enter into a binding agreement with us that governs your account, your wallet activity, and every transaction you make through the platform. These terms apply the moment your account is created and remain in effect for as long as the

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account stays open. You must provide accurate personal details during registration — your account wallet is tied to the name and identity you submit, and we verify this against the payment method you link, whether that is DANA, OVO, or GoPay. Submitting false information is grounds
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for immediate account suspension. Each person may hold only one active account. If we detect duplicate accounts linked to the same identity, device, or e-wallet address, both accounts may be suspended while we review the situation. We may update these terms from time to time. When
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we do, we will note the revision date and the updated version takes effect once published. Continuing to use your account after a revision means you accept the new terms. Where any part of these terms conflicts with local law in Indonesia or the eligible regions
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where access is permitted, local law takes precedence. Access to the platform, including the ability to deposit and play, depends on whether your region is currently supported — eligibility is determined by local regulation, not by us unilaterally.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

KEAMANAN DAN HAK AKUN

How We Handle Your Account and Data Under These Terms

Your account security and the accuracy of your personal data are central to how these terms operate in practice. We apply standard security measures to protect your login credentials and wallet details, and we keep records of account activity for as long as your account remains open — and for a reasonable period after closure as required by our obligations. If you want to update your registered details, such as your linked DANA, OVO, or GoPay account number, you must contact support and complete a verification step before any change is applied. This protects your wallet from unauthorised modifications.

Account Data Retention We keep your account records, transaction history, and registered identity details for as long as your account is open and for a defined period after closure. You can request a summary of the data we hold by contacting our support team through live chat or email.

Wallet Verification Process Any change to a linked payment method — DANA, OVO, or GoPay — requires you to confirm your identity through our verification step. This prevents unauthorised wallet swaps and keeps your withdrawal route locked to the account holder.

Login and Session Security Each login to kapten789 generates a session tied to your device and IP. Unusual access patterns trigger a re-verification prompt. If you believe your credentials have been compromised, contact us immediately so we can secure your account before any transactions clear.

Cookie and Tracking Policy We use cookies to maintain your session, remember your lobby preferences, and measure how pages are used. You can manage cookie settings in your browser. Disabling session cookies will affect login persistence, so we recommend keeping them on for a smooth account experience.

Account Closure and Data Requests If you choose to close your account, contact support via live chat or email with your registered name and account ID. We will confirm the closure and outline the data retention period. You may also request a copy of your account data before closure is finalised.

Dispute and Policy Contact For any formal dispute about how these terms have been applied to your account — a suspended wallet, a declined transaction, or a policy decision you disagree with — email our support team with full account details. All policy disputes are reviewed by a member of our account management team, not an automated process.

HUBUNGI TIM KAMI

Reach Us About Your Terms Questions

If any part of these terms is unclear, or if you need to raise a concern about your account status, a transaction dispute, or a policy question, our support team is ready to help. You can reach us through live chat on the site, via email, or through our WhatsApp line — all three channels connect to the same team who handles account and policy matters. Players in Semarang and other Indonesia regions can expect a response in the same session when using live chat during active hours.

Live Chat Open the chat widget on kapten789 for the fastest response on account and terms questions. Our team handles policy clarifications, account status checks, and wallet-related queries through this channel.

Email Support Send a detailed message to our support email for formal terms inquiries, account review requests, or written confirmation of policy decisions. We aim to respond to every email within one business cycle.

WhatsApp Line Our WhatsApp contact is listed inside your account dashboard. Use it for account access issues or to escalate a terms-related concern. Send your registered name and account ID so we can pull up your file quickly.

Common Questions About Our Terms & Conditions

The questions below cover the situations account holders ask us about most when it comes to understanding these terms. If yours is not listed here, reach out through live chat or the WhatsApp line listed in your dashboard — policy questions are handled by the same support team that manages account and wallet queries.

These terms apply to every person who opens an account at kapten789. They cover your registration details, wallet activity via DANA, OVO, or GoPay, and how you access the lobby. They apply as long as your account is active and for a period after closure.

No. Each person may hold only one active account. If duplicate accounts are detected — whether through matching identity documents, shared device data, or the same e-wallet address — both accounts will be suspended for review. Only one verified account per person is permitted under these terms.

Providing false registration information — including a name that does not match your DANA, OVO, or GoPay account — is a breach of these terms. We may suspend your account immediately and hold any pending withdrawals while we investigate. Accurate details protect your wallet access.

We update the revision date at the top of this page whenever the terms change. The new version applies once it is published. If you continue using your account after a revision, that counts as acceptance of the updated terms. We recommend checking this page periodically.

Contact support via live chat on the site or by email with your registered name and account ID. Our team will confirm what data we hold and provide a summary. You can make this request at any time while your account is open, or just before you request closure.

Send a closure request through live chat or email, including your registered name and account ID. We will confirm the request, process any pending withdrawals back to your linked wallet — DANA, OVO, or GoPay — and outline how long we retain your records after closure is complete.

Yes, but a verification step is required before any wallet change is applied. This applies to DANA, OVO, and GoPay. You must contact support and confirm your identity so we can validate that the change request comes from the registered account holder, not a third party.

Where any part of these terms conflicts with applicable law in Indonesia or your eligible region, local law takes precedence. Access to the platform depends on whether your region is currently supported — this is determined by local regulation and is subject to change without prior notice.

Email our support team with your account ID, the nature of the dispute, and any relevant transaction details. Policy disputes — such as a suspended wallet or a declined request — are reviewed by our account management team. Live chat can be used to escalate urgent cases while your email is being processed.

The core account terms apply equally regardless of whether you use DANA, OVO, or GoPay. Specific processing steps — such as how your wallet PIN confirms a transaction, or how a reversal is handled — may vary slightly per payment rail, but the account rules and your rights under these terms remain consistent.

Terms Conditions for Your kapten789 Account

How We Handle Your Account and Data Under These Terms

Reach Us About Your Terms Questions

Common Questions About Our Terms & Conditions

01 Who do these terms apply to?

02 Can I have more than one account?

03 What happens if I give incorrect registration details?

04 How do I know if these terms have been updated?

05 How can I request a copy of my account data?

06 What is the process to close my account?

07 Can I change the wallet linked to my account?

08 What happens to my account if these terms conflict with local law?

09 How do I raise a formal dispute about a terms decision?

10 Are these terms the same for all payment methods?

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